Return Policy
mallsoo.com General Item Return Policy -- In most cases, items shipped from mallsoo can be returned within 14 days ( from the day customer receive the goods. If your order was shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
14 DAYS PRODUCT GUARANTEE
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
1. Within 14 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3.If Approved, we will refund or resend the item, you may also be asked to return the product.
Will I need to send the item back to mallsoo.com?
Only high value products need to be returned. High value is determined by our service team and is usually an item around $30 or more. If it is not high value then you do not need to return it and can keep the faulty product.(excluding Special Items).
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Where do i send returns?
All products must be returned to the warehouse they were dispatched from.
Please contact our Customer service at mallsoo@hotmail.com to get the returned address.
Products ordered from our Europe and USA overseas warehouses must be returned back to the related overseas warehouse.
Products ordered from our Chinese CN warehouse must be returned back to the CN warehouse.
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.